Service Desk Manager

Here’s what makes you an Ideal Candidate for this position

Chantilly, Virginia, US

5+ Years

09:00 AM to 05:00 PM

About Turabit

We have built best in class AI Assistants for IT and Customer Support teams to take Instant action and automate workflows across multiple enterprise applications.

Our flagship Product Tuva IT is an AI Assistant that helps Support Teams to automate L1 & L2 IT Helpdesk and IT Service Management without Human Intervention in order to make Self-service easy for Customers & Employees to get what they need instantly.

Required Skills

5+ years of experience in an IT helpdesk or service desk environment.
Proficient with Windows, macOS, and basic network troubleshooting (e.g., VPN, Wi-Fi issues). Familiarity with Active Directory and Office 365 is a plus.
Strong analytical skills and attention to detail in troubleshooting and resolving issues.
Clear and professional in both written and verbal communication. Ability to explain technical concepts to non-technical users.
A positive attitude with a strong commitment to customer service.
CompTIA A+, Microsoft Certified Professional (MCP), or other relevant IT certifications.
Time management skills and handling multiple projects simultaneously.

Key Responsibilities

Provide timely and accurate technical support for users via phone, email, or chat.
Diagnose, troubleshoot, and resolve hardware, software, and network issues.
Log all service requests and resolutions in our ticketing system.
Escalate complex issues to the appropriate team when necessary.
Follow up with users to ensure issues have been fully resolved.
Install, configure, and maintain operating systems, applications, and hardware.
Assist with onboarding/offboarding tasks, including account setup and hardware deployment.
Stay up to date on the latest IT technologies and best practices.

Compensation & Benefits

We are #EXCITED to see you on the other side!