Customer Support – Intern
About Company:
Turabit is a technology company that believes in making IT easy for businesses to care for their customers, Everywhere.
We are team of operators dedicated to making an impact on the lives of all of those we work with.
Thankfully, our products help us scale that dedication beyond the walls of our office.
Technical Knowledge:
HTML, CSS, Server Side deployment, Google Dialog Flow, Web server, My SQL DB, Oracle, Linux
Required Skills
- Experience or Fresher’s with sound understanding of help desk support
- Excellent spoken as well as written communication
- Proficiency in English & Hindi languages
- Working knowledge of databases/ Remote control tools
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
Roles and Responsibilities
- Being a product company, you are expected to provide technical support/solution to users of our products over the telephone or email
- Provide good care to users/customers
- Identify and build a repository of bugs/issues
- Conduct telephonic surveys/engage users/customers
- Generate MIS reports periodically
Compensation and Benefits:
- Continuous training by full-time trainer
- Paid Internship
- Employee friendly corporate work culture
- Exposure to interact with US people
- Timings are fixed with Saturday and Sunday Off
- Mediclaim
- Lucrative Rewards and Recognition
- Opportunity to work with Management
- Dedicated training and mentoring for career growth
- Opportunities to work on advanced technologies NLP, RPA, ML, etc.