Tier 1 Explained
Where everyone expects instant solutions, Tier 1 support steps up…
Tier 0 Explained
Where instant gratification is the norm, traditional help desk tiers…
10 Must-Know Tips for Handling Difficult Customers
Handling challenging customer interactions isn’t just about problem-solving, it’s an…
Real Examples You Need to See to Handle Difficult Customers
Customer support representatives often encounter challenging situations with customers, whether…
5 Difficult Customer Types You Should Be Ready For
Navigating difficult customer interactions is an inevitable part of providing…
10 Practical Strategies to Keep Customers Coming Back
Delivering exceptional customer support has evolved from being a supplementary…
The History of Customer Support: From Ancient Trade to Modern AI
Early Beginnings: Customer Service in Barter and Trade The roots…
The Keys to a Successful Customer Support Team
Today customer support can be a make-or-break factor for any…
How to keep your customers hooked with 24/7 support while you sleep?
What is 24/7 Support? 24/7 support refers to a business…
Omnichannel Strategy 2025: A Comprehensive Guide to CX Excellence
Let’s set the scene: You buy two walkie-talkies for your…