12 Features to Look for in an AI Assistant in 2025
AI Assistants are no longer just “nice-to-haves.” They’ve become essential…
How to Optimize Workflows with a Knowledge Base for Seamless Workflow Management?
What Is a Knowledge Base? A knowledge base is a…
Customer Satisfaction Made Simple: Everything You Need to Know About CSAT
Ever wondered just how satisfied your customers really are? Well,…
Service Level Agreements: How to Set, Track, and Maximize Service Excellence
Service Level Agreements (SLAs) are essential for effective Service Level…
Ticket Backlog: How to Understand, Track, and Minimize It
We’ve all been there, looking at a growing pile of…
15 Key Help Desk Metrics to Track IT Support Performance
Sure, having robust help desk software is a game-changer, but…
Ticket escalation: How to handle it + 10 ways to do it right
Effective ticket escalation is non-negotiable, when it comes to keeping…
What are IT Support Tiers? Tier 0 – Tier 4 in Brief
Alright, folks, let’s talk shop. If you’re running an IT…
Tips + Examples You Can’t Miss to Handle Difficult Customers
Delivering an exceptional customer experience (CX) can transform occasional buyers…
10 Customer Support Strategies Your Competitors Are Already Using
Customer support is the dedicated team that assists customers with…