Turning Your Outlook Inbox into a Helpdesk
Customer support has undergone a massive transformation over the years….
12 Features to Look for in an AI Assistant in 2025
AI Assistants are no longer just “nice-to-haves.” They’ve become essential…
How to Optimize Workflows with a Knowledge Base for Seamless Workflow Management?
What Is a Knowledge Base? A knowledge base is a…
Customer Satisfaction Made Simple: Everything You Need to Know About CSAT
Ever wondered just how satisfied your customers really are? Well,…
Service Level Agreements: How to Set, Track, and Maximize Service Excellence
Service Level Agreements (SLAs) are essential for effective Service Level…
Ticket Backlog: How to Understand, Track, and Minimize It
We’ve all been there, looking at a growing pile of…
15 Key Help Desk Metrics to Track IT Support Performance
Sure, having robust help desk software is a game-changer, but…
Ticket escalation: How to handle it + 10 ways to do it right
Effective ticket escalation is non-negotiable, when it comes to keeping…
What are IT Support Tiers? Tier 0 – Tier 4 in Brief
Alright, folks, let’s talk shop. If you’re running an IT…
Tips + Examples You Can’t Miss to Handle Difficult Customers
Delivering an exceptional customer experience (CX) can transform occasional buyers…