Obverse Case Study
Improve Customer Engagement
& experience using TuVA CX AI AssistantIntroduction
- Obverse is an Information Technology consulting firm located in Washington, DC.
- They are specialized in enterprise architecture, system integration, customer application development, including wireless and web application.
- They provide leading-edge enterprise solutions to commercial companies and government organizations.
- They work to stay abreast of the new & latest technology to better service its market.
“Turabit's Customer Experience AI Assistant helped us to improve our customer satisfaction rate & resolve their queries in real-time 24 x 7, which allowed my team to focus on key business initiatives.”
Happy Client
Challenges
Challenges in July, 2018
Goals
With such challenges, client realized the need for automation. They set below goals for the same:
Solutions
Our client partnered with Turabit Solutions and implemented Smart Cx AI Assistant called TuVA, which supports the following tasks:
1
Fulfil customer's needs in timely manner.
2
Resolving their requests/issues in real time through our Automated Cx Assistant for 24*7.
3
Generate leads from website traffic.
4
Primarily providing the products/services and customer support on our Assistant.
Outcomes
As in result, client got Return on Investment (ROI) within 90 days by achieving following things:
0
%
queries resolved in real time by the AI Assistant.
+
hours saved in productivity.
0
+
Customers Supported.
0
$
invested,saved/ generated
