01
Instant Customer Support
Orders, tracking updates, return requests, and refund status are handled without agent intervention, at any hour.
Tuva for E-commerce
The AI hire your E-commerce store will never want to replace.
From order queries to returns, escalations to internal ops, Tuva handles it all instantly across every channel.
Tuva plugs into your E-commerce stack and becomes the AI layer your teams and customers rely on, without replacing your tools or exposing your data.
- Enterprise Secure Private by design.
- 24/7 Autonomous Always on. Always working.
- Multi-channel Storefront, chat, email & more.
- Multilingual Support that speaks your customers' language.
Integrations
Tuva plugs into the systems your teams live in
- Salesforce
- HubSpot
- SAP
- Oracle
- Gmail
- Xero
- QuickBooks
- Burst SMS
- Zendesk
What Tuva Does
Tuva becomes the AI layer across your storefront, support queue, and operations.
It handles customer conversations, internal support, inventory workflows, lead capture, and support intelligence without forcing your teams into another disconnected tool.
02
Personal Shopping Advisor
Tuva interprets customer context, preference, and purchase history to deliver personalized recommendations that accelerate buying decisions and reduce return rates.
03
Multilingual Conversations
Customers get help in their own language across web, app, and WhatsApp, making regional and cross-border commerce more accessible.
04
IT Helpdesk Automation
Backend teams get always-on support for inventory queries, system issues, tool access, and escalation routing.
05
Real-Time Inventory Intelligence
From stock availability checks to low-inventory alerts and supplier follow-ups, Tuva keeps inventory workflows moving.
06
Lead Generation on Autopilot
Tuva engages visitors proactively, qualifies intent, captures contact details, and nudges warm leads toward conversion.
07
Faster Seasonal Staff Onboarding
Peak season hiring does not have to slow you down. Tuva guides new staff through processes, policies, and tools from day one.
08
Support Data as Operational Intelligence
Recurring complaints, product confusion, and return patterns surface early so your team can act before issues scale.
Problem Tuva Solves
E-commerce runs on speed, but manual support slows everything down.
Most support and ops teams are stuck responding manually, switching between tools, and losing customers to delays they could have prevented. Cart abandonment climbs. Return rates spike. Agent burnout follows. Tuva changes that by automating the touchpoints that create friction.
Use Cases
Workflows Tuva automates out of the box
01
Order tracking and delivery updates
02
Returns and refunds processing
03
Personal product recommendations
04
Lead capture from store, ads, and chat
05
Inventory queries and low-stock alerts
06
Seasonal staff onboarding
Benefits
Outcomes you can measure
- Faster customer support
- Lower cost per resolved query
- Higher conversion from every conversation
- Cleaner signals from support and returns data
Make Tuva your highest-performing customer operator.
See exactly how Tuva fits your E-commerce operation, and what it would save you in cost, time, and lost customers.