01
Autonomous Ticket Resolution
Tuva resolves L1 and L2 tickets end to end from password resets to performance alerts, without a technician touching them.
Tuva for IT & Consultancy
Because Faster Responses and Smarter Resolutions Are the New Normal.
Experience instant ticket creation, smart resolution, bulk onboarding, and more with Tuva — your always-on AI assistant across every channel and language your clients use, privately, securely, at any scale.
Integrations
Tuva Works Inside the Tools MSPs Already Run On
- ServiceNow
- Jira
- Microsoft Teams
- Slack
- Zendesk
- Atlassian
What Tuva Does for IT & Consultancy
Tuva does not sit on top of your stack as another tool to manage. It integrates directly into the platforms your teams already use, like ServiceNow, Jira, Microsoft Teams, Slack, etc., and operates as a private AI agent across every client environment you manage. Each of them remains fully isolated. No cross-client data exposure. No shared infrastructure. Just clean, compliant, fast service delivery at scale.
02
Client Query Resolution, 24/7
Tuva functions as an always-on AI assistant for your clients, answering queries instantly in natural language, across channels, around the clock. No wait times. No escalation queues for routine requests.
03
SLA Compliance at Scale
Tuva monitors ticket age, flags approaching breaches, and auto-resolves or escalates before SLAs are missed.
04
Isolated Multi-Client Architecture
Every client environment Tuva operates in is completely isolated. Data from one client never touches another.
05
Content & Report Generation
Tuva generates client-facing reports, internal documentation, knowledge base articles, and service summaries on demand, trained on your business context, not any generic model.
06
Workflow Automation Across Your Stack
From user provisioning and access control to cloud infrastructure monitoring and incident management, Tuva automates workflows end to end across your entire technology stack.
Problem Tuva Solves
The MSP Problem Tuva Solves
Research says that AI adoption enables leading MSPs to boost technician productivity by 15–25% and cut ticket resolution times by 40–70%. Yet most MSPs are still running reactive service desks, manually triaging tickets across multiple client environments, and losing hours to work that should never reach a human technician. Tuva changes that equation. Your AI agent handles the volume. Your team delivers the value.
Pain points addressed:
- Too many L1 tickets consuming senior technician time
- SLA breaches damaging client trust and contract renewals
- No scalable way to onboard new clients without adding staff
- Client data exposure risk from shared tools and public AI models
- Inconsistent service quality across different client environments
Your Clients Trust You With Their Data. Tuva Makes Sure You Never Compromise It.
Private deployment. SOC 2 certified. MSP-ready. — Team Tuva