Privacy Policy

1. Who we are

This Privacy Policy describes how Turabit ("Turabit," "we," "us," or "our") handles personal information in connection with our website, marketing activities, and the Tuva enterprise AI workflow automation platform and related services (collectively, the "Services").

Turabit builds private AI solutions for enterprises. Tuva is designed so customer data can remain within controlled, enterprise-grade environments. This policy explains what we collect when you interact with Turabit directly, not how a customer organization processes data inside its own Tuva deployment.

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact and account information, such as your name, business email address, phone number, company name, job title, and country.
• Communications you send us, including demo requests, support inquiries, partnership messages, and newsletter sign-ups.
• Usage and technical information when you visit our website, such as IP address, browser type, device information, pages viewed, referring URLs, and approximate location derived from IP address.
• Cookie and similar technology data described in the Cookies section below.
• Recruitment information if you apply for a role at Turabit.
• Billing and contracting information where needed to provide paid Services to your organization.

3. How we use information

We use personal information to:

• Provide, operate, maintain, and improve the Services.
• Respond to inquiries, schedule demos, and communicate about products, security, and support.
• Send administrative messages, service notices, and, where permitted, marketing communications.
• Analyze website performance, understand visitor interest, and improve user experience.
• Protect the security and integrity of our website, Services, users, and business.
• Comply with legal obligations and enforce our agreements.

4. Enterprise customer data

When an organization deploys Tuva, that organization typically controls the business data, documents, workflows, and user content processed within its environment. In those cases, Turabit generally acts as a service provider or processor on behalf of the customer, and the customer's agreement with Turabit governs how that data is handled.

If you are an end user of Tuva through your employer or another organization, please contact that organization for questions about how your information is processed in the production environment.

5. How we share information

We do not sell your personal information. We may share information only in the limited circumstances below:

• Service providers that help us host our website, deliver email, provide analytics, customer support, security monitoring, or other business operations, subject to appropriate contractual protections.
• Professional advisors such as lawyers, auditors, and insurers where reasonably necessary.
• Authorities, regulators, or other parties when required by law, legal process, or to protect rights, safety, and security.
• A successor entity in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to this Privacy Policy or equivalent protections.
• With your consent or at your direction.

6. Data retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including to provide the Services, meet legal and accounting requirements, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of information and our relationship with you.

7. Security

Turabit applies administrative, technical, and organizational safeguards designed to protect personal information. Tuva is built with enterprise security in mind and is SOC 2 Type 2 certified. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International transfers

Turabit may process information in countries other than the country where you are located. Where required, we implement appropriate safeguards for cross-border transfers of personal information.

9. Your choices and rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information, or to receive a portable copy of information you provided to us.

You may opt out of marketing emails by using the unsubscribe link in those messages or by contacting us. You may also manage certain cookie preferences through your browser settings.

To exercise privacy rights or submit a request, contact us using the details in the Contact section below. We may need to verify your identity before responding.

10. Cookies and similar technologies

We use cookies and similar technologies to operate our website, remember preferences, measure traffic, and understand how visitors use our pages. You can control cookies through your browser settings, although some site features may not function properly if cookies are disabled.

11. Third-party links

Our website may contain links to third-party websites, integrations, or services. Turabit is not responsible for the privacy practices of those third parties, and we encourage you to review their policies before providing personal information.

12. Children's privacy

Our Services are intended for business use and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can take appropriate action.

13. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Services after an update becomes effective constitutes acceptance of the revised policy.

14. Contact us

If you have questions about this Privacy Policy or our privacy practices, contact us through our Contact page or by writing to Turabit.