Tier 3 Explained
When Tier 1 agents encounter issues that go beyond their…
Tier 4 Explained
While providing technical support, some challenges go beyond the expertise…
Types of Ticket Escalation with KPIs, Metrics, and Examples
Ticket escalation is a critical process in customer support, helping…
Tier 2 Explained
Not every problem can be solved at first glance. When…
Tier 1 Explained
Where everyone expects instant solutions, Tier 1 support steps up…
Tier 0 Explained
Where instant gratification is the norm, traditional help desk tiers…
10 Must-Know Tips for Handling Difficult Customers
Handling challenging customer interactions isn’t just about problem-solving, it’s an…
Real Examples You Need to See to Handle Difficult Customers
Customer support representatives often encounter challenging situations with customers, whether…
5 Difficult Customer Types You Should Be Ready For
Navigating difficult customer interactions is an inevitable part of providing…
10 Practical Strategies to Keep Customers Coming Back
Delivering exceptional customer support has evolved from being a supplementary…