Tuva Agent Playground is here – Explore its power on your data Try It Free

Turabit Library

Select the resource material you’d wish to read

Subscribe to Your Service Desk Handbook by Turabit, and receive our monthly newsletter with a packet of knowledge, training, tools and latest updates.

Blogs
Product Demo Videos
Case Studies
Quick Look
Whitepaper
Free Resources

What is an SLA The Ultimate Breakdown for MSPs

What is an SLA? The Ultimate…

Mar 29, 2025150711 min read

What is IT Change Management & Why Should You Care

What is IT Change Management &…

Mar 22, 2025139014 min read

Customer Service Response Time: Is It…

Customer Service Response Time: Is It…

Mar 22, 202517826 min read

Are You Overlooking Common Ticket Triage…

Are You Overlooking Common Ticket Triage…

Mar 22, 202513696 min read

Response vs Resolution Time: What is…

Response vs Resolution Time: What is…

Mar 22, 202522586 min read

5 Smart Automation Hacks to Slash…

5 Smart Automation Hacks to Slash…

Mar 15, 202516035 min read

Ticket Triage Strategies for Faster IT…

Ticket Triage Strategies for Faster IT…

Mar 15, 202514846 min read

Reactive Vs. Proactive Support: The Future…

Reactive Vs. Proactive Support: The Future…

Mar 15, 202512696 min read

How Customer Success Metrics Transform Businesses?

How Customer Success Metrics Transform Businesses?

Mar 15, 202514799 min read

How to enhance IT help desk metrics and KPIs to boost performance

How to enhance IT help desk…

Mar 11, 2025144411 min read

How HR Automation Boosts Employee Engagement…

How HR Automation Boosts Employee Engagement…

Mar 11, 202513066 min read

How Automation is Reshaping Tier 1…

How Automation is Reshaping Tier 1…

Mar 11, 202512785 min read

Common ITSM Elements to Drive Efficiency…

Common ITSM Elements to Drive Efficiency…

Mar 11, 202513336 min read

5 Steps to Build an MSP…

5 Steps to Build an MSP…

Feb 28, 202512876 min read

6 Tedious MSP Tasks You Can Automate in ConnectWise Manage

6 Tedious MSP Tasks You Can…

Feb 28, 202515566 min read

7 Workflow Automation Myths MSPs Need to Stop Believing

7 Workflow Automation Myths MSPs Need…

Feb 28, 202513406 min read

Boost MSP Efficiency with Automated Software Deployment

Boost MSP Efficiency with Automated Software…

Feb 28, 2025143910 min read

AI Ticketing for MSPs Automate Ticket Resolution & Scale Effortlessly

AI Ticketing for MSPs: Automate Ticket…

Feb 25, 202514397 min read

How MSPs Can Prepare for 2025 with AI Automation

How MSPs Can Prepare for 2025…

Feb 25, 202514166 min read

Automating Autotask PSA Billing Reconciliation

Automating Autotask PSA Billing Reconciliation

Feb 25, 202514975 min read

MSP Automation Made Easy, Key Steps to Smart Scoping

MSP Automation Made Easy: Key Steps…

Feb 25, 202514597 min read

Transform Your Contact Center with Conversational AI Smarter Support, Happier Agents

Transform Your Contact Center with Conversational…

Feb 19, 202512695 min read

Hyperautomation for MSPs: Why AI-Driven Automation…

Hyperautomation for MSPs: Why AI-Driven Automation…

Feb 19, 202512823 min read

How AI in IT Help Desk…

How AI in IT Help Desk…

Feb 19, 202513835 min read

Tuva IT Your Smartest Teammate for IT Help Desk Automation

Tuva IT: Your Smartest Teammate for…

Feb 19, 202513906 min read

Mastering Customer Service: Response Templates for…

Mastering Customer Service: Response Templates for…

Feb 13, 202514036 min read

Customer Service GIFs That Perfectly Sum…

Customer Service GIFs That Perfectly Sum…

Feb 13, 202514732 min read

Complaint Management Turning Customer Frustrations into Business Growth

Complaint Management: Turning Customer Frustrations into…

Feb 13, 202514698 min read

Turning Your Outlook Inbox into a Helpdesk

Turning Your Outlook Inbox into a…

Feb 13, 2025147512 min read

Service Level Manager Explained Responsibilities, Skills, and Pay Scale

Service Level Manager Explained: Responsibilities, Skills,…

Jan 31, 202513577 min read

Mastering the 6 Types of Change Management for Seamless Organizational Transformations

Mastering the 6 Types of Change…

Jan 31, 2025145715 min read

Lights, Camera, Customer Service 12 Movies That Teach Us How to Handle the Job

Lights, Camera, Customer Service: 12 Movies…

Jan 31, 2025167110 min read

12 Features to Look for in an AI Assistant in 2025

12 Features to Look for in…

Jan 31, 202528248 min read

Experience Level Agreements Elevating Customer Experience Beyond SLAs

Experience Level Agreements: Elevating Customer Experience…

Jan 25, 202513448 min read

KPI vs SLA Understanding the Differences and How to Use Them for Success

KPI vs SLA: Understanding the Differences…

Jan 25, 2025164310 min read

5 Crucial SLA Metrics to Track for Effective Service Deliver

5 Crucial SLA Metrics to Track…

Jan 25, 202515616 min read

How to Optimize Workflows with a Knowledge Base for Seamless Workflow Management

How to Optimize Workflows with a…

Jan 25, 2025114410 min read

Maximize First Contact Resolution (FCR) & Watch Customer Satisfaction Soar!

Maximize First Contact Resolution (FCR) &…

Jan 17, 202512379 min read

How to Build a QA Scorecard Examples and Different Types of Scorecards Explained

How to Build a QA Scorecard?…

Jan 17, 202514817 min read

How Does Quality Assurance Improve Customer Satisfaction

How Does Quality Assurance Improve Customer…

Jan 17, 202511958 min read

Customer Satisfaction Made Simple Everything You Need to Know About CSAT

Customer Satisfaction Made Simple: Everything You…

Jan 17, 202512329 min read

The Benefits of Tracking SLAs

The Benefits of Tracking SLAs

Jan 14, 202510765 min read

Best Practices of Service Level Agreements (SLAs)

Best Practices of Service Level Agreements…

Jan 14, 202517185 min read

The Types of SLAs Explained

The Types of SLAs Explained

Jan 14, 202513827 min read

View: Case Study

View: Case Study

View: Case Study

Download: Flyer

Download: Flyer

Download: Flyer

No Post Found

Download Checklist

PRODUCTS

Automate your IT, HR and Customer Support Workflows!

We have built best in class AI Assistants for your teams to take Instant action and automate workflows across multiple enterprise applications.

An AI Powered IT Support EcoSystem that enables the IT Support Query Auto-response and Auto-Resolution Process.

Explore: Tuva IT

An AI Powered Client Support EcoSystem that enables the Customer Query Auto-response and Auto-Resolution Process.

Explore: Tuva CX

An AI Powered HR Support EcoSystem that enables the Employee Query Auto-response and Auto-Resolution Process.

Explore: Tuva HR

Start Free Trial

Request Demo

SOC 2 certified

Your Tuva AI Assistant is SOC 2 certified

Your data is safe, secure, and in trusted hands!