Tuva Agent Playground is here – Explore its power on your data Try It Free

Turabit Library

Select the resource material you’d wish to read

Subscribe to Your Service Desk Handbook by Turabit, and receive our monthly newsletter with a packet of knowledge, training, tools and latest updates.
How to enhance IT help desk metrics and KPIs to boost performance
Blogs

How to enhance IT help desk…

Mar 11, 2025133011 min read
How HR Automation Boosts Employee Engagement…
Articles

How HR Automation Boosts Employee Engagement…

Mar 11, 202512396 min read
How Automation is Reshaping Tier 1…
Articles

How Automation is Reshaping Tier 1…

Mar 11, 202512135 min read
Common ITSM Elements to Drive Efficiency…
Articles

Common ITSM Elements to Drive Efficiency…

Mar 11, 202512626 min read
5 Steps to Build an MSP…
Articles

5 Steps to Build an MSP…

Feb 28, 202512156 min read
6 Tedious MSP Tasks You Can Automate in ConnectWise Manage
Articles

6 Tedious MSP Tasks You Can…

Feb 28, 202514116 min read
7 Workflow Automation Myths MSPs Need to Stop Believing
Articles

7 Workflow Automation Myths MSPs Need…

Feb 28, 202512456 min read
Boost MSP Efficiency with Automated Software Deployment
Blogs

Boost MSP Efficiency with Automated Software…

Feb 28, 2025133110 min read
AI Ticketing for MSPs Automate Ticket Resolution & Scale Effortlessly
Articles

AI Ticketing for MSPs: Automate Ticket…

Feb 25, 202513417 min read
How MSPs Can Prepare for 2025 with AI Automation
Articles

How MSPs Can Prepare for 2025…

Feb 25, 202513226 min read
Automating Autotask PSA Billing Reconciliation
Articles

Automating Autotask PSA Billing Reconciliation

Feb 25, 202513625 min read
MSP Automation Made Easy, Key Steps to Smart Scoping
Blogs

MSP Automation Made Easy: Key Steps…

Feb 25, 202513597 min read
Transform Your Contact Center with Conversational AI Smarter Support, Happier Agents
Articles

Transform Your Contact Center with Conversational…

Feb 19, 202512345 min read
Hyperautomation for MSPs: Why AI-Driven Automation…
Articles

Hyperautomation for MSPs: Why AI-Driven Automation…

Feb 19, 202512043 min read
How AI in IT Help Desk…
Articles

How AI in IT Help Desk…

Feb 19, 202512775 min read
Tuva IT Your Smartest Teammate for IT Help Desk Automation
Blogs

Tuva IT: Your Smartest Teammate for…

Feb 19, 202513336 min read
Mastering Customer Service: Response Templates for…
Articles

Mastering Customer Service: Response Templates for…

Feb 13, 202513246 min read
Customer Service GIFs That Perfectly Sum…
Articles

Customer Service GIFs That Perfectly Sum…

Feb 13, 202513582 min read
Complaint Management Turning Customer Frustrations into Business Growth
Articles

Complaint Management: Turning Customer Frustrations into…

Feb 13, 202513348 min read
Turning Your Outlook Inbox into a Helpdesk
Blogs

Turning Your Outlook Inbox into a…

Feb 13, 2025141712 min read
Service Level Manager Explained Responsibilities, Skills, and Pay Scale
Articles

Service Level Manager Explained: Responsibilities, Skills,…

Jan 31, 202512137 min read
Mastering the 6 Types of Change Management for Seamless Organizational Transformations
Articles

Mastering the 6 Types of Change…

Jan 31, 2025129815 min read
Lights, Camera, Customer Service 12 Movies That Teach Us How to Handle the Job
Articles

Lights, Camera, Customer Service: 12 Movies…

Jan 31, 2025148310 min read
12 Features to Look for in an AI Assistant in 2025
Blogs

12 Features to Look for in…

Jan 31, 202524848 min read
Experience Level Agreements Elevating Customer Experience Beyond SLAs
Articles

Experience Level Agreements: Elevating Customer Experience…

Jan 25, 202512528 min read
KPI vs SLA Understanding the Differences and How to Use Them for Success
Articles

KPI vs SLA: Understanding the Differences…

Jan 25, 2025146010 min read
5 Crucial SLA Metrics to Track for Effective Service Deliver
Articles

5 Crucial SLA Metrics to Track…

Jan 25, 202514466 min read
How to Optimize Workflows with a Knowledge Base for Seamless Workflow Management
Blogs

How to Optimize Workflows with a…

Jan 25, 202599910 min read
Maximize First Contact Resolution (FCR) & Watch Customer Satisfaction Soar!
Articles

Maximize First Contact Resolution (FCR) &…

Jan 17, 202511279 min read
How to Build a QA Scorecard Examples and Different Types of Scorecards Explained
Articles

How to Build a QA Scorecard?…

Jan 17, 202513027 min read
How Does Quality Assurance Improve Customer Satisfaction
Articles

How Does Quality Assurance Improve Customer…

Jan 17, 202510648 min read
Customer Satisfaction Made Simple Everything You Need to Know About CSAT
Blogs

Customer Satisfaction Made Simple: Everything You…

Jan 17, 202511379 min read
The Benefits of Tracking SLAs
Articles

The Benefits of Tracking SLAs

Jan 14, 20259935 min read
Best Practices of Service Level Agreements (SLAs)
Articles

Best Practices of Service Level Agreements…

Jan 14, 202516035 min read
The Types of SLAs Explained
Articles

The Types of SLAs Explained

Jan 14, 202512877 min read
Service Level Agreements How to Set, Track, and Maximize Service Excellence
Blogs

Service Level Agreements: How to Set,…

Jan 14, 2025185912 min read
Troubleshooting the 10 Most Common Help Desk Tickets
Articles

Troubleshooting the 10 Most Common Help…

Dec 30, 202410056 min read
Are You Tracking Help Desk Financial Metrics
Articles

Are You Tracking Help Desk Financial…

Dec 30, 20248345 min read
Are You Tracking Help Desk Performance Metrics
Articles

Are You Tracking Help Desk Performance…

Dec 30, 202488913 min read
Ticket Backlog How to Understand, Track, and Minimize It
Blogs

Ticket Backlog: How to Understand, Track,…

Dec 30, 2024174510 min read
Are You Tracking Help Desk Productivity Metrics
Articles

Are You Tracking Help Desk Productivity…

Dec 24, 20248296 min read
Why Help Desk Metrics Tracking Can’t Be Ignored
Articles

Why Help Desk Metrics Tracking Can’t…

Dec 24, 202410394 min read
Are You Tracking Help Desk Quality Metrics
Articles

Are You Tracking Help Desk Quality…

Dec 24, 20249079 min read
15 Key Help Desk Metrics to Track IT Support Performance
Blogs

15 Key Help Desk Metrics to…

Dec 24, 2024151617 min read

View: Case Study

View: Case Study

View: Case Study

Download: Flyer

Download: Flyer

Download: Flyer

Download Checklist

PRODUCTS

Automate your IT, HR and Customer Support Workflows!

We have built best in class AI Assistants for your teams to take Instant action and automate workflows across multiple enterprise applications.

An AI Powered IT Support EcoSystem that enables the IT Support Query Auto-response and Auto-Resolution Process.

Explore: Tuva IT

An AI Powered Client Support EcoSystem that enables the Customer Query Auto-response and Auto-Resolution Process.

Explore: Tuva CX

An AI Powered HR Support EcoSystem that enables the Employee Query Auto-response and Auto-Resolution Process.

Explore: Tuva HR

Start Free Trial

Request Demo

SOC 2 certified
Your Tuva AI Assistant is SOC 2 certified

Your data is safe, secure, and in trusted hands!