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Transform Your Contact Center with Conversational AI Smarter Support, Happier Agents
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Transform Your Contact Center with Conversational…

Feb 19, 202511485 min read
Hyperautomation for MSPs: Why AI-Driven Automation…
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How AI in IT Help Desk…
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How AI in IT Help Desk…

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Tuva IT Your Smartest Teammate for IT Help Desk Automation
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Tuva IT: Your Smartest Teammate for…

Feb 19, 202512436 min read
Mastering Customer Service: Response Templates for…
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Mastering Customer Service: Response Templates for…

Feb 13, 202511896 min read
Customer Service GIFs That Perfectly Sum…
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Customer Service GIFs That Perfectly Sum…

Feb 13, 202511952 min read
Complaint Management Turning Customer Frustrations into Business Growth
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Complaint Management: Turning Customer Frustrations into…

Feb 13, 202511468 min read
Turning Your Outlook Inbox into a Helpdesk
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Turning Your Outlook Inbox into a…

Feb 13, 2025122412 min read
Service Level Manager Explained Responsibilities, Skills, and Pay Scale
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Service Level Manager Explained: Responsibilities, Skills,…

Jan 31, 202510467 min read
Mastering the 6 Types of Change Management for Seamless Organizational Transformations
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Mastering the 6 Types of Change…

Jan 31, 2025106715 min read
Lights, Camera, Customer Service 12 Movies That Teach Us How to Handle the Job
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Lights, Camera, Customer Service: 12 Movies…

Jan 31, 2025122810 min read
12 Features to Look for in an AI Assistant in 2025
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12 Features to Look for in…

Jan 31, 202518508 min read
Experience Level Agreements Elevating Customer Experience Beyond SLAs
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Experience Level Agreements: Elevating Customer Experience…

Jan 25, 202510718 min read
KPI vs SLA Understanding the Differences and How to Use Them for Success
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KPI vs SLA: Understanding the Differences…

Jan 25, 2025117110 min read
5 Crucial SLA Metrics to Track for Effective Service Deliver
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5 Crucial SLA Metrics to Track…

Jan 25, 202512246 min read
How to Optimize Workflows with a Knowledge Base for Seamless Workflow Management
Blogs

How to Optimize Workflows with a…

Jan 25, 202586910 min read
Maximize First Contact Resolution (FCR) & Watch Customer Satisfaction Soar!
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Maximize First Contact Resolution (FCR) &…

Jan 17, 20259559 min read
How to Build a QA Scorecard Examples and Different Types of Scorecards Explained
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How to Build a QA Scorecard?…

Jan 17, 202510417 min read
How Does Quality Assurance Improve Customer Satisfaction
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How Does Quality Assurance Improve Customer…

Jan 17, 20259078 min read
Customer Satisfaction Made Simple Everything You Need to Know About CSAT
Blogs

Customer Satisfaction Made Simple: Everything You…

Jan 17, 202510029 min read
The Benefits of Tracking SLAs
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The Benefits of Tracking SLAs

Jan 14, 20258475 min read
Best Practices of Service Level Agreements (SLAs)
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Best Practices of Service Level Agreements…

Jan 14, 202514035 min read
The Types of SLAs Explained
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The Types of SLAs Explained

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Service Level Agreements How to Set, Track, and Maximize Service Excellence
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Service Level Agreements: How to Set,…

Jan 14, 2025169012 min read
Troubleshooting the 10 Most Common Help Desk Tickets
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Troubleshooting the 10 Most Common Help…

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Are You Tracking Help Desk Financial Metrics
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Are You Tracking Help Desk Financial…

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Are You Tracking Help Desk Performance Metrics
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Are You Tracking Help Desk Performance…

Dec 30, 202480113 min read
Ticket Backlog How to Understand, Track, and Minimize It
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Ticket Backlog: How to Understand, Track,…

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Are You Tracking Help Desk Productivity Metrics
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Are You Tracking Help Desk Productivity…

Dec 24, 20247616 min read
Why Help Desk Metrics Tracking Can’t Be Ignored
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Why Help Desk Metrics Tracking Can’t…

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Are You Tracking Help Desk Quality Metrics
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Are You Tracking Help Desk Quality…

Dec 24, 20248089 min read
15 Key Help Desk Metrics to Track IT Support Performance
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15 Key Help Desk Metrics to…

Dec 24, 2024120717 min read
Tier 3 explained
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Tier 3 Explained

Dec 20, 202410165 min read
Tier 4 explained
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Tier 4 Explained

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Ticket escalation How to handle it + 10 ways to do it right
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Ticket escalation: How to handle it…

Dec 20, 2024183117 min read
Types of Ticket Escalation with KPIs, Metrics, and Examples
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Types of Ticket Escalation with KPIs,…

Dec 20, 2024150511 min read
What are IT Support Tiers Tier 0 - Tier 4 in Brief
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What are IT Support Tiers? Tier…

Dec 14, 2024103013 min read
Tier 2 Explained
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Tier 2 Explained

Dec 14, 20249245 min read
Tier 1 Explained
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Tier 1 Explained

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Tier 0 Explained
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Tier 0 Explained

Dec 14, 20249606 min read
10 Must-Know Tips for Handling Difficult Customers
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10 Must-Know Tips for Handling Difficult…

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Real Examples You Need to See to Handle Difficult Customers
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Real Examples You Need to See…

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Tips + Examples You Can’t Miss to Handle Difficult Customers
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Tips + Examples You Can’t Miss…

Nov 30, 202412269 min read
5 Difficult Customer Types You Should Be Ready For
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5 Difficult Customer Types You Should…

Nov 30, 20248306 min read
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