TuVA in Action
Service Desk AI Assistant
TuVA - Service desk AI Assistant identifies & instantly resolves employee issues such as - computer is working slow, e-mails send/receive not working, or password reset, which increases employee productivity and efficiency of the support team.
CX AI Assistant
Customer Experience (CX) AI Assistant empowers customers with 24x7 support with instant resolutions to their queries and issues. Powered by advanced AI, TuVA personalizes the conversation and gives natural human touch and experience.
HR AI Assistant
HR AI Assistant provides instant and accurate responses to 1000s of employee queries and concerns by integrating various systems. Free up HR resources for faster recruitment, employee engagement, and other critical/creative work.
University AI Assistant
Career Counselling AI assistant helps guide students for career planning, career selection, resume development & interview preparation. It provides support to the employer for student screening during campus interviews.
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How does Smart AI Assistant Work?
Without Smart AI Assistant
In a traditional world, most companies resolve support issues manually. In this approach, customers or employees request a ticket through e-mail, ITSM portal, or call. This ticket is picked by a Level 1 technician based on availability after a long wait. During this time, customer or employee is frustrated and often unproductive waiting for their issues to be resolved.
If the Level 1 technician can not resolve the issue, it will be escalated to Level 2, and the cycle of wait time and explanation restarts, increasing loss in productivity and frustration. If the Level 2 technical cannot resolve, it goes to Level 3 and then to the Supervisor / Manager.
This approach gives the most human touch possible. It is not productive and efficient in this current world where time is gold, and no one wants to wait even for a few minutes, and surprisingly, customers and employees have to wait for minutes, hours, or in few cases – even days.
With Smart AI Assistant
With our AI Assistant, it has completely changed. It gives employees and customers options to choose channels and resolve issues instantly.
With Our AI Assistant, no need to create a ticket. Customers/Employees can e-mail about their issue or problem, chat with our TuVA in a natural conversational method, or create a ticket. A resolution is delivered immediately in any of these options. 60 to 80% Level 1 or Level 2 issues are managed. The remaining unresolved 20 to 40% issues smoothly escalate to Level 2 through multiple choices decided by the support team such as e-mail to the support team, ITSM ticket, or seamless transfer to live chat agent.
Resolving issues, not just answering
Resolving issues automatically for users is one of the key differentiators. With the various out-of-the-box auto resolution features, our Service Desk can identify users’ requests & resolves them instantly. To empower users’ experience, we first offer an automated solution, self-guide to users, & then, if required, we escalate it to the Human service desk team for further support.
Quick Turnaround - Deploy within 1 to 4 weeks
We believe that customer satisfaction is the key to success & at Turabit, we always deliver the right services, pay special attention to each client & have dedicated resources working to give timely delivery & quick turnaround.
Turabit’s distinctive Level of Customer Service
We offer streamlined services 24×7 without compromising on quality. Through our internal Quality Assurance & Compliance Teams, we go to extensive lengths to ensure we provide the most accurate and high-quality services using compliant processes in effect throughout our organization. We follow a client-driven approach, and our clients are familiar with our unique procedures & specifications. We believe in continuous process improvements to boost quality customer service.
Unique solution at optimized Cost
Cost optimization becomes a vital factor influencing critical projects. Every client is unique, and solutions to support client problems must be unique too. We offer customized solutions with competitive rates compared to our competitors through advanced technologies & optimization processes to ensure they get the ROI within 2-4 months.
Our core focus is solving clients’ business problems. Our consultants have in-depth experience across a range of industries and understand the constraints at clients’ workplaces. Our dedicated account manager ensures a smooth and robust approach to managing the project from start to end.
Latest Technology and Approach
We develop a customized solution using the latest technology and approach to ensure our AI Assistant performs well and understands the user’s intents and contexts.