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670 Lafayette Ave, Brooklyn,
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+1 800 966 4564
+1 800 9667 4558

vTech IT Helpdesk

Offers 24x7 Self Service Support.

Introduction

  • vTech is an IT firm based out Washington DC that offers Cloud Computing & Professional Services Exa. 24*7 Service Desk Solutions. vTech’s core focus is on Solving Client’s Business Problems & provides all Services to the Customers without compromising on Quality.
  • VTech IT Service desk offers an organization to automate their processes & workflows through automation, which handles organizations all ITSM services, Instantly Identifies the Issue/Requests & processes users all IT-related Issues or Service requests.
  • vTech has extensive IT Services experience in Government & Commercial sector.
  • vTech team members have experience and in-depth knowledge across a range of industries, which offers various services such as Cloud Assessment, Optimized Infrastructure Support, Security services, AI & Digital solutions in multiple locations working on-premises and remotely.
  • We have dedicated resources to provide an immediate response and a quick turnaround. We deliver the right services and solutions on time with a very high priority on customer satisfaction.
  • With development centers in foreign countries and India – vTech works with leaders in mobility and is present where the ecosystem is transforming.
  • vTech have IT Support team working in various department, Cloud Assessment, Optimized Infrastructure Support, Security services etc.https://turabit.com/portfolio/vtech-case-study/

The Smart AI IT Helpdesk Assistant helped employees to resolve our 41% IT Level-1 issues within 3 to 5 seconds which increased employee productivity & reduced IT technical support need by 21%.

-Kartik Hirpara, vTech

Challenges​

UprizeNow was facing the below issues​

Uprize Case Study

Long Waiting Period for resolving routine technical issues.

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Higher IT Support Cost

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Limited Time duration for IT Support Team and resources.

Uprize Case Study

Not having a Deeper Insight Knowledge into technical issues.

Uprize Case Study

Manual Process takes lot of time for resolving IT Issues.

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Employees Not Getting Timely Help from IT Support Team.

With the above consistent issues, vTech obtain the need for automation, vTech obtain the need for automation

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Solutions

Based on analysis of vTech requirements and vision, Turabit implemented Smart AI IT Service Desk called vTech Remote Support

1
Provided seamless IT Support to Employees which boosts their Productivity.
2
Provide Multiple channel support, i.e., Webchat & MS Teams
3
Supported more than 100 out-of-box features which includes Software Management, ELDL Management, Outlook Issues, User Management Operations, Stuck Outlook Issues etc.
4
Automated Onboarding/ Offboarding Process from AI Assistant
5
Proactive system maintenance & recommendations for upgrade
6
Integration with Solar Wind, Employees can also raise tickets via Email or Solar Wind Portal itself.
7
Providing VPN support to Employees.
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Increased Employee satisfaction.
9
Easy and friendly configuration from Dashboard

Outcomes

As in result, Uprize got ROI in 90 days by achieving the followings things

0 +
Employees Supported
K+
Hours saved in productivity
0 +
Tickets addressed (90% success)
0 $
Invested, reaped return of