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Lights, Camera, Customer Service 12 Movies That Teach Us How to Handle the Job

Lights, Camera, Customer Service: 12 Movies…

Jan 31, 2025228210 min read

12 Features to Look for in an AI Assistant in 2025

12 Features to Look for in…

Jan 31, 202551408 min read

Experience Level Agreements Elevating Customer Experience Beyond SLAs

Experience Level Agreements: Elevating Customer Experience…

Jan 25, 202516898 min read

KPI vs SLA Understanding the Differences and How to Use Them for Success

KPI vs SLA: Understanding the Differences…

Jan 25, 2025244610 min read

5 Crucial SLA Metrics to Track for Effective Service Deliver

5 Crucial SLA Metrics to Track…

Jan 25, 202524926 min read

How to Optimize Workflows with a Knowledge Base for Seamless Workflow Management

How to Optimize Workflows with a…

Jan 25, 2025145310 min read

Maximize First Contact Resolution (FCR) & Watch Customer Satisfaction Soar!

Maximize First Contact Resolution (FCR) &…

Jan 17, 202515219 min read

How to Build a QA Scorecard Examples and Different Types of Scorecards Explained

How to Build a QA Scorecard?…

Jan 17, 202520457 min read

How Does Quality Assurance Improve Customer Satisfaction

How Does Quality Assurance Improve Customer…

Jan 17, 202515638 min read

Customer Satisfaction Made Simple Everything You Need to Know About CSAT

Customer Satisfaction Made Simple: Everything You…

Jan 17, 202514849 min read

The Benefits of Tracking SLAs

The Benefits of Tracking SLAs

Jan 14, 202514725 min read

Best Practices of Service Level Agreements (SLAs)

Best Practices of Service Level Agreements…

Jan 14, 202524575 min read

The Types of SLAs Explained

The Types of SLAs Explained

Jan 14, 202520027 min read

Service Level Agreements How to Set, Track, and Maximize Service Excellence

Service Level Agreements: How to Set,…

Jan 14, 2025324212 min read

Troubleshooting the 10 Most Common Help Desk Tickets

Troubleshooting the 10 Most Common Help…

Dec 30, 202413996 min read

Are You Tracking Help Desk Financial Metrics

Are You Tracking Help Desk Financial…

Dec 30, 202411095 min read

Are You Tracking Help Desk Performance Metrics

Are You Tracking Help Desk Performance…

Dec 30, 2024126213 min read

Ticket Backlog How to Understand, Track, and Minimize It

Ticket Backlog: How to Understand, Track,…

Dec 30, 2024346810 min read

Are You Tracking Help Desk Productivity Metrics

Are You Tracking Help Desk Productivity…

Dec 24, 202411036 min read

Why Help Desk Metrics Tracking Can’t Be Ignored

Why Help Desk Metrics Tracking Can’t…

Dec 24, 202412624 min read

Are You Tracking Help Desk Quality Metrics

Are You Tracking Help Desk Quality…

Dec 24, 202413089 min read

15 Key Help Desk Metrics to Track IT Support Performance

15 Key Help Desk Metrics to…

Dec 24, 2024261117 min read

Tier 3 explained

Tier 3 Explained

Dec 20, 202418585 min read

Tier 4 explained

Tier 4 Explained

Dec 20, 202418395 min read

Ticket escalation How to handle it + 10 ways to do it right

Ticket escalation: How to handle it…

Dec 20, 2024380817 min read

Types of Ticket Escalation with KPIs, Metrics, and Examples

Types of Ticket Escalation with KPIs,…

Dec 20, 2024295311 min read

What are IT Support Tiers Tier 0 - Tier 4 in Brief

What are IT Support Tiers? Tier…

Dec 14, 2024192513 min read

Tier 2 Explained

Tier 2 Explained

Dec 14, 202415715 min read

Tier 1 Explained

Tier 1 Explained

Dec 14, 202417115 min read

Tier 0 Explained

Tier 0 Explained

Dec 14, 202416636 min read

10 Must-Know Tips for Handling Difficult Customers

10 Must-Know Tips for Handling Difficult…

Nov 30, 202414735 min read

Real Examples You Need to See to Handle Difficult Customers

Real Examples You Need to See…

Nov 30, 202420257 min read

Tips + Examples You Can’t Miss to Handle Difficult Customers

Tips + Examples You Can’t Miss…

Nov 30, 202421399 min read

5 Difficult Customer Types You Should Be Ready For

5 Difficult Customer Types You Should…

Nov 30, 202413906 min read

10 Practical Strategies to Keep Customers Coming Back

10 Practical Strategies to Keep Customers…

Nov 25, 202411695 min read

The History of Customer Support From Ancient Trade to Modern AI

The History of Customer Support: From…

Nov 25, 202415074 min read

The Keys to a Successful Customer Support Team

The Keys to a Successful Customer…

Nov 25, 202412027 min read

10 Customer Support Strategies Your Competitors Are Already Using

10 Customer Support Strategies Your Competitors…

Nov 25, 2024121912 min read

How to keep your customers hooked 24x7 while you sleep

How to keep your customers hooked…

Nov 21, 202411977 min read

Omnichannel Strategy 2025 A Comprehensive Guide to CX Excellence

Omnichannel Strategy 2025: A Comprehensive Guide…

Nov 21, 202414098 min read

Customer Service Faceoff, Millennials VS Gen Z

Customer Service Faceoff: Millennials VS Gen…

Nov 21, 2024181212 min read

21 KPIs Your Support Team Should Track for Customer Service Success

20 KPIs Your Support Team Should…

Nov 21, 2024234023 min read

How to Supercharge Your CX Management in 7 Simple Steps

How to Supercharge Your CX Management…

Nov 16, 202410578 min read

Examples of Good vs. Bad Customer Experience

Examples of Good vs. Bad Customer…

Nov 16, 202417244 min read

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